Building Trust Through Listening: How Two Organizations Used Community Feedback to Guide Their Work
Mattapan Food and Fitness Coalition
-
-
Listen4Good Best Practices Guide
Our aim at Listen4Good is to give social sector organizations the tools and resources to listen and respond to their clients’ needs and experiences through high-quality, sustainable feedback loops. We believe high-quality feedback practices can provide an effective vehicle for getting actionable data to shape strategy, prioritization decisions and tell the story of your work….
-
AMA: Gathering Community Feedback Now-How to Do It Well
In May of 2025, we had rich conversations with 100+ organizations about how to effectively gather community feedback in this moment. Below are some of the key questions asked and tips that were provided. Gathering Feedback What are some suggested methods to ask for feedback? How often should we ask for feedback? How can we…
-
Centering Community Voice: Perspectives from a Nonprofit and a Funder
Image credits: Trellis for Tomorrow This blog was originally published by Philanthropy Network. Listen4Good (L4G) recently invited Trellis for Tomorrow and The Nelson Foundation, an L4G participant and funder, respectively, to share their journey engaging in feedback programming and building their own muscles for community listening and engagement. The following two interviews have been condensed and edited for clarity. Nonprofit Experience:…
-
Centering Community Voice in Decision Making
Markita Morris-Lewis, CEO of Compass Working Capital, shares how client feedback is incorporated into their successful strategies and solutions.
-
-
Feedback Training | Listen4Good
Importance of Feedback Training: Why it Matters Nonprofits know it is important to listen to their clients. As they grow, they also understand the importance of collecting data to measure progress against their mission and to report to their stakeholders. As a result, organizations spend considerable internal time and energy creating surveys to collect data…
-
Jumpstarting An Ambassador Program Through Feedback
It was like Super Tuesday in August at New Hope Housing in Texas. At each of the nonprofit’s eight properties, residents cast ballots into glitter-decorated boxes, electing representatives to the Resident Feedback Collaborative (RFC), a new advisory group launched to increase, enhance, and formalize opportunities for New Hope to hear from the people it serves….
-
A Legal-Services Nonprofit Empowers Clients Through Feedback
Tahirih Justice Center, a national nonprofit serving immigrant survivors fleeing gender-based violence, is launching a crisis hotline that will be staffed with live operators at all times. The commitment to a 24-hour service came at the urging of one of Tahirih’s governing board members, Aicha Abdoulaye. At a recent meeting of the board, Abdoulaye, a…
-
Using Community Voice to Shape Policy
In a project called “Your Voice Matters,” conducted from 2021-2022, South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state,…
-
Feedback’s Role in Shifting Power to Those Least Heard
This post can also be found at The Center for Effective Philanthropy. By Valerie Threlfall______ In the past few years, there have been a lot of urgent conversations about the need to center work on communities, commit to equity, and rethink how systems like philanthropy and services are carried out. However, in some circles these conversations…
-
Pace Center for Girls Listens to Participants on Issues Big and Small
Pace Center for Girls, an academic and social services organization in Florida, has a big mission: change the trajectory of the lives of tens of thousands of girls involved with the justice system. But that doesn’t mean it doesn’t recognize the importance of small issues. Like lunch. In a Listen4Good survey of Pace participants, girls…
