Using Community Voice to Shape Policy
In a project called “Your Voice Matters,” conducted from 2021-2022, South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state,…
Feedback’s Role in Shifting Power to Those Least Heard
This post can also be found at The Center for Effective Philanthropy. ______ In the past few years, there have been a lot of urgent conversations about the need to center work on communities, commit to equity, and rethink how systems like philanthropy and services are carried out. However, in some circles these conversations have avoided grappling…
Pace Center for Girls Listens to Participants on Issues Big and Small
Pace Center for Girls, an academic and social services organization in Florida, has a big mission: change the trajectory of the lives of tens of thousands of girls involved with the justice system. But that doesn’t mean it doesn’t recognize the importance of small issues. Like lunch. In a Listen4Good survey of Pace participants, girls…
Financial-Services Nonprofit Gets Client Feedback That is Right on the Money
As the economic impacts of COVID-19 started to become clear, Compass Working Capital, in Massachusetts, was ready to help its clients learn more about such issues as unemployment benefits and the federal government’s relief plans. Staff members at the nonprofit financial-services organization were planning six webinars, excitedly bringing the idea to their client advisory board…
At Law Center, Surveys, Focus Groups, and Advisory Councils Help Embed Clients in Decision-Making
The Children’s Law Center, in Washington D.C., learned a lot from participating in Listen4Good, a survey-based program to gather client feedback. It found out, for example, that parents might feel rushed or overwhelmed during the initial intake interviews. And that simple tweaks, such as sending a follow-up email with a written summary, could make a…
