Listening Bias | Listen4Good
What is Listening Bias? Listening bias can also be called selective listening. When someone has listening bias, they hear what they want to hear. It can happen consciously or unconsciously. We all carry biases, which can also be thought of as filters. These filters are created by our value and belief systems, our personal goals,…
Courtesy Bias | Listen4Good
What is Courtesy Bias? Courtesy bias is when someone overstates positive feedback and stays silent on negative feedback. This typically occurs in an unequal power relationship, when a client, understandably, is reticent to say something critical for fear of negative consequences. Courtesy bias examples are relatively easy to find. For instance, a patient from a…
Feedback Training | Listen4Good
Importance of Feedback Training: Why it Matters Nonprofits know it is important to listen to their clients. As they grow, they also understand the importance of collecting data to measure progress against their mission and to report to their stakeholders. As a result, organizations spend considerable internal time and energy creating surveys to collect data…
Closing the Feedback Loop | Listen4Good
What Does it Mean to Close the Feedback Loop? Closing the feedback loop is the fifth and final step of a high-quality feedback process. Closing the loop refers to the action of letting your clients know what you heard from them, and communicating what you intend to do with that feedback. By acknowledging their feedback (especially…
Closing the Loop: How Listen4Good Changed Its Approach
You’ll often hear us at Listen4Good say that the final step in the five-step feedback loop process, Closing the Loop, is arguably the most important one. As you may have guessed, Listen4Good regularly closes the loop with our participating organizations. As Listen4Good has grown in size and complexity over the last couple of years, we…
