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Building Trust Through Listening: How Two Organizations Used Community Feedback to Guide Their Work
Mattapan Food and Fitness Coalition
Harnessing Feedback to Drive Advocacy
As advocacy organizations scale, maintaining close connections with their communities can be challenging. This case study explores how two rapidly…
Using NPS to Increase Organizational Impact
Listen4Good supports organizations to use the The Net Promoter Score℠ (NPS®) framework, along with other experience questions, over time in…
From Client Satisfaction to Fundraising — How Legal Aid Organizations Use Listening
This case study explores how two legal aid organizations, Open Door Legal (ODL) and Community Legal Services (CLS), partnered with…
Using Community Voice to Shape Policy
In a project called “Your Voice Matters,” conducted from 2021-2022, South Carolina First Steps worked with Listen4Good (L4G) to solicit…
Case Study: South Carolina First Steps & Early Childhood Feedback
Read how South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early…
