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Here you’ll find free resources and expert insights to help you build your listening and feedback practice.
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Reports & Research
Use Customer Surveys to Measure and Improve Nonprofit Programs
Community VoiceData and ImpactFeedback Best Practices
Reports & Research
The Net Promoter Score (NPS) for Insight Into Client Experiences in Sexual and Reproductive Health Clinics
Community VoiceData and ImpactListening BiasNPSSurveying
Reports & Research
Listen4Good Data Analysis
Data and ImpactL4G ImpactNPSSurveying
In early 2017, Shared Insight engaged Harder+Company Community Research to analyze the L4G surveys’ aggregate dataset, consisting of more than…
Reports & Research
Listen4Good: 2016 – 2017 Cross-Cohort Findings
Data and ImpactL4G ImpactSurveying
Over the past three years, ORS Impact has served as learning and evaluation partner to Shared Insight and L4G. This…
Reports & Research
How Five Food Bank Communities are Listening and Learning Together
Closing the LoopCommunity VoiceData and ImpactFeedback Best PracticesNPSSurveying
Videos & Stories
Silicon-Valley Area Food Bank Speaks Its Clients’ Languages
Surveying
Marciela Gutierrez, coordinator of a food distribution site run by Second Harvest Food Bank of Santa Clara and San Mateo…
Getting on the Same Page: Defining Perceptual Feedback
Community VoiceFeedback Best PracticesNPSSurveying
Reports & Research
The White House: Harnessing the Power of Feedback Loops
Community VoiceData and Impact
