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Strengthening Philanthropy through Community Voice: One Funder’s Approach
This blog was originally published by Asset Funders Network By Elaina Mulé, Charles Schwab Bank We are witnessing an important…
Client Engagement Pyramid
Listen4Good’s client engagement pyramid elegantly describes how feedback loops lay the groundwork for deeper client engagement and are best complemented…
What are best practices and principles around client engagement?
L4G’s pyramid of client engagement strategies outlines ways in which clients can contribute to, advise on, and effect change within…
How can I involve clients in analyzing survey results?
Focus groups can be a useful tool to probe deeper on patterns in your survey. A crucial part of developing…
When and how should I share results with program staff?
It’s a good idea to share survey results with program staff before closing the loop with clients. Staff may well…
What are best practices for surveying via paper?
Paper surveys are easily accessible across a range of populations, generally inexpensive to produce, and avoid challenges of digital access…
What are best practices for surveying via email?
We recommend only using email surveys if email is already a primary way that you communicate with your clients. You…
What are the common challenges to getting high response rates?
Not getting enough survey responses is called a “low response rate.” This is a common challenge for organizations. The first…
What are some of the best practices around asking good survey questions?
There is an art and a science to survey design. You need your questions to be valid and provide high-quality…
