There is an art and a science to survey design. You need your questions to be valid and provide high-quality data. But, methodology aside, survey questions need to be written for real people — diverse, busy people whose voices aren’t often heard. If you’re wondering or worried about how to do this well, we have…
Image credits: Trellis for Tomorrow This blog was originally published by Philanthropy Network. Listen4Good (L4G) recently invited Trellis for Tomorrow and The Nelson Foundation, an L4G participant and funder, respectively, to share their journey engaging in feedback programming and building their own muscles for community listening and engagement. The following two interviews have been condensed and edited for clarity. Nonprofit Experience:…
We work collaboratively to develop a survey that focuses on client experience—using Listen4Good core questions as a foundation.
How To Do Customer Feedback Analysis Any organization that serves other people, regardless of whether it is a nonprofit or for-profit, benefits by collecting customer feedback and analyzing it for information. While nonprofits have traditionally often not analyzed feedback from the people they serve, those that do find a wealth of insights. Clients or the…
BY ALEXA CARES AND ASHLEY STONEBURNER Through Nurse-Family Partnership (NFP), nurses partner with first-time moms early in their pregnancy to provide trusted support to help them build the lives they want for themselves and their children. Listening to the families Nurse-Family Partnership serves has always been important to the work, and it’s what NFP nurses naturally do…
COVID prevention poster in English and Spanish By Kelly Ranieli Access to affordable, quality healthcare is a challenge for many low-income families, and Volunteers in Medicine (VIM) in Wilkes Barre knows this well. VIM is located in Luzerne County, Pennsylvania where, according to the U.S. Census Bureau, 20.4% of the families in this former coal-mining region live in…
When customers at the grocery-store bakery ask Riko Jones for a particular item they don’t see at the counter, like turnovers or coffee cakes, she says she’s proud she can keep baking to try to fulfill their requests. Jones says she’s proud, too, of being able to give her own feedback and make her own…
Here’s Dominick Dudley’s blunt way to explain why young people like him working outdoor jobs through a California youth employment program need to have good relationships with their supervisors: “I’m not walking down into that creek when it’s pouring rain if I don’t like you.” Through Listen4Good surveys, Conservation Corps North Bay heard from Dominick and his…
You’d have to forgive Janae and Axel, students at DREAM Charter School, in New York City, for being tired of surveys, focus groups, and, well, “just all the questions,” as Janae puts it. Ethan Greenberg does. As the data and evaluation analyst at DREAM, it’s Ethan’s full-time job to collect as many data points as…
© 2021–2026 Listen4Good | All rights reserved | Terms of Use & Privacy Policy | Website by Blue Hills Digital & design by Germinate Creative