Using Community Voice to Shape Policy

In a project called “Your Voice Matters,” conducted from 2021-2022, South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state,…

COVID-19 posters

The Impact of COVID-19 on Survey Behaviors: What We’ve Learned So Far

When the pandemic hit, nonprofits across the country developed new approaches to adapt to the changed environment. Volunteers in Medicine (VIM) in Luzerne County, Pennsylvania, was one of those organizations. VIM provides free medical, dental, and behavioral health services to low-income working families, many of whom are Spanish-speaking. In the spring of 2020, VIM had…

Listen4Good Through The Pandemic: 5 Learnings from Nonprofits Serving Northeastern Pennsylvanians

Several direct-service nonprofits in the northeast region of Pennsylvania shared their learnings and experiences of working with Listen4Good’s feedback system through the pandemic. They included Children’s Service Center, Maternal and Family Health Services, Outreach – Center for Community Resources, United Way of Lackawanna and Wayne Counties, Volunteers in Medicine, and Women’s Resource Center. These grantees were supported by the NEPA Funders Collaborative.

Cal Shakes GOOD stage

How Feedback Helped A Performing Arts Organization Navigate the Pandemic

In 2020 and 2021, California Shakespeare Theater (Cal Shakes), like most performing arts organizations, faced an unprecedented crisis due to the COVID-19 pandemic. On top of the myriad challenges of the time, the theater was unable to offer any of its usual programming and found itself at risk of losing touch with its audience. Nate Mandel,…

nurse and clients

Busy Moms and Nurses Stuck in Bad Weather Get an Alternative

Inclement weather in the mountains of North Carolina would sometimes keep Kathryn Ross, a nurse working with Nurse-Family Partnership (NFP), a nonprofit that supports first-time mothers, from visiting with her clients. Not anymore. Now, through NFP’s new teleheath program, Kathryn can always connect with clients over the phone. “We are like lifeguards and telehealth is…