About Us
Transforming The Way Organizations Listen
Listen4Good helps organizations listen in ways that protect their programs, strengthen equity, and build lasting trust with the communities they serve.
What we do
L4G supports organizations to gather, interpret, and act on feedback from the people they serve..
Through practical tools, coaching, and peer learning, organizations use feedback to:
Feedback becomes more than data. It becomes a shared practice that helps organizations respond, advocate, and stay accountable over time.
We partner closely with grantmakers to advance shared priorities by sponsoring grantees to build strong, sustainable feedback practices.
Why we do it
Too often, the people most impacted by programs are not asked about their experiences or needs.
We believe listening directly to communities is essential to delivering services that are relevant, equitable, and effective.
Without feedback, organizations are left to rely on assumptions rather than insight. When organizations intentionally gather and act on community feedback, programs improve, trust deepens, and the social sector is better equipped to create meaningful change.
Who we are
We are a committed group of nonprofit professionals and seasoned feedback coaches with deep expertise across more than 20 issue areas.
Our founder and Executive Director, Valerie Threlfall, a longtime leader in the feedback space, charts our direction and oversees our growth.
How we do it
We worked as a team to create and now embrace the following values and commitments in our daily work:
Equity
We seek to uplift voices that have been systematically marginalized and to strengthen organizational systems, including our own, to redistribute power. In acknowledgement that the most deep-seated and enduring inequities in our country are driven by race, we center race in our equity work. Our full equity commitment is described here.
Diversity & Inclusion
We intentionally seek out diverse perspectives to make us and our work better. Beyond including voices, we aim to build an inclusive culture where all team members, especially BIPOC individuals, feel supported to bring their authentic selves to the workplace and to do their best work.
Humility
We approach collaboration with humility, operating as thought partners in our work with others. We trust in the expertise of our teammates, as well as participating organizations and their clients. All voices are held with equal reverence, as we seek to listen and learn from all.
Humanity
We recognize the common humanity of everyone we work with. We lead with compassion, embracing the fullness and complexity of our whole selves, and with a commitment to support individual and collective wellness.
Innovation & Improvement
We continually seek out feedback so we can grow and get better at what we do. We approach our work with curiosity, create spaces to challenge assumptions, and learn from our successes. When things don’t go as anticipated, we see that as another opportunity to learn.
Excellence
We believe that everyone— the organizations we serve as well as the communities they serve— deserves the highest quality resources possible. We are committed to providing high-quality and accessible programs that create positive impact for organizations and their clients.
Our History
Listen4Good was created in 2016 by Fund for Shared Insight as a capacity-building program to advance high-quality listening and feedback efforts across the social sector. We launched with a pilot cohort of 46 organizations and have since grown to serve more than 1,300 organizations across our programs. In 2021, we transitioned to a new business model that includes fee-based offerings and an expanded suite of programming options. In 2023, Listen4Good transitioned from an incubated project of Shared Insight to an independent fiscally sponsored project. We became our own 501-c-3 organization in 2025.
