TEAM
The people who make Listen4Good run.
Listen4Good core team
Our core team makes sure organizations get the support they need and that our services are effective, efficient, and responsive. The team is also instrumental in guiding new program developments and co-creating Listen4Good as a dynamic learning organization that keeps people at the heart of what we do.
Karla Gregorio
WHY FEEDBACK?
“Having spent my career in service of equity, I believe in the power of client feedback in bringing about profound impact. Feedback empowers people to define their needs and what success means for themselves.”
Karla helps drive Listen4Good program design, content development and learning. She also serves as the portfolio manager for Online+ participants. In fact, she joined Listen4Good to lead the early implementation and development of Online+. Karla brings broad experience to her work, spanning nonprofit capacity building, program development, and evaluation. In addition to serving as a nonprofit consultant, Karla most recently worked in equitable trade policy at Fair Trade USA, and in a capacity building role at Upwardly Global. She brings a strong commitment to equity, diversity, and inclusion to her work. Within the team, she is known for her love of food from her home country of the Philippines and raising a multicultural world-traveler in her young daughter.
WHY FEEDBACK?
“Having spent my career in service of equity, I believe in the power of client feedback in bringing about profound impact. Feedback empowers people to define their needs and what success means for themselves.”
Angela Hall
- Superpower: Eagle-eye attention to detail
Angela Hall
WHY FEEDBACK?
“Having the opportunity to have a say, to express what you think and need for yourself—and knowing that someone has actually listened—is empowering.”
Angela is the data guru responsible for monitoring organizational progress and producing insights on what’s working and not working for organizations as they move through Listen4Good. Prior to joining Listen4Good in 2018, Angela was a Senior Research Assistant at University of Canberra in Australia, and helped to implement and assess government-funded projects. She’s also worked in project coordination and data analysis for two different U.S.-based nonprofit consulting firms. Within Listen4Good, Angela is known for her international lifestyle—originally from the Bay Area, she currently resides in Melbourne, Australia. Angela is a dedicated knitter who’s always making, mending and refashioning a variety of wooly items.
WHY FEEDBACK?
“Having the opportunity to have a say, to express what you think and need for yourself—and knowing that someone has actually listened—is empowering.”
Rebecca Klein
WHY FEEDBACK?
“When organizations rely solely on insights derived from things like outcome measurement, they often end up assuming what clients need or want. But if you don’t ask clients directly, you won’t really know what will be effective.”
Rebecca provides her expertise in program design, project management, and measurement to Listen4Good. She also serves as the portfolio manager for Premium participants, having started with Listen4Good as a feedback coach. Previously, Rebecca worked at Ekouté, a boutique Bay Area consulting firm and also at Mission Measurement, where she supported nonprofits and philanthropic organizations to define, measure, and improve their social impact. Within the team, she’s known for never letting a ball drop, her love of outdoor adventures and her aversion to extreme weather of any kind.
WHY FEEDBACK?
“When organizations rely solely on insights derived from things like outcome measurement, they often end up assuming what clients need or want. But if you don’t ask clients directly, you won’t really know what will be effective.”
Rebecca Koladycz
WHY FEEDBACK?
“I don’t care if it sounds corny. I truly believe feedback makes the world better! Nothing is more effective than listening to the people around you, and letting them know that you hear them and value what they’re telling you.”
Rebecca manages the ongoing development and evolution of Listen4Good programs. Before joining the team, she held diverse roles over the course of 20 years with International Planned Parenthood Federation, working with nonprofits across Africa, Asia, the Caribbean, and Latin America. Her most recent role included rapidly scaling a performance management system with partners in 21 countries to improve health services, address social norms, strengthen policies, and support national ownership of a family planning program. She also piloted an NPS-based feedback system in health clinics that was rolled out across 25 countries. Within the team, she’s known for her snoring puppy Pepper, who joins many an L4G meeting, and her commitment to building a strong organization and an inclusive team.
WHY FEEDBACK?
“I don’t care if it sounds corny. I truly believe feedback makes the world better! Nothing is more effective than listening to the people around you, and letting them know that you hear them and value what they’re telling you.”
Alex McKinnon
- Superpower: Making things happen, without fail
Alex McKinnon
WHY FEEDBACK?
“In my experience, when feedback works, people feel cared for, valued, and closer to the person giving it to them. I think every organization could use more of that.”
Alex is not only responsible for L4G’s proprietary web app, she also leads cross-functional systems and infrastructure projects. Prior to joining Listen4Good in 2017, Alex was a nonprofit consultant and spent a few years as a project manager in the mobile product group at Airbnb. Within the team, Alex is known for her unwavering love of dogs and her supreme ability to juggle —work, life, and two toddlers.
WHY FEEDBACK?
“In my experience, when feedback works, people feel cared for, valued, and closer to the person giving it to them. I think every organization could use more of that.”
Alexis Oviedo
- Superpower: Tackling thorny user issues with grace and kindness
Alexis Oviedo
WHY FEEDBACK?
“I believe if we make a point to take a conscious step back to listen to and amplify each other, it leads to more genuine connections and stronger communities.”
Alexis supports users of the Listen4Good web app and manages L4G’s online peer network, L4G Community. Alexis brings a diverse background to the team, having worked in the nonprofit sector as well as the tech world. Previous roles found her making an impact in public relations and communications at the Commonwealth Club of California and Kiva.org, as well as in business-to-business sales and volunteer organizing at Uber Eats. Within the team, she’s known for her upbeat approach, as well as her love of family, friends, spoken-word poetry, and her fluffy dog Nugget.
WHY FEEDBACK?
“I believe if we make a point to take a conscious step back to listen to and amplify each other, it leads to more genuine connections and stronger communities.”
Valerie Threlfall
WHY FEEDBACK?
“I believe social sector organizations owe it to those receiving services to give them the opportunity to speak their minds, describe what they need, and how they want those needs met. It’s what everyone deserves.”
As founding director of Listen4Good, Valerie led the initial design of the program. She now orchestrates central product and program teams that support more than 575 organizations. Valerie guides Listen4Good’s strategic direction and is a frequent speaker and author on constituent and client feedback. Her experience in the field goes back more than 20 years. Prior to creating Listen4Good, Valerie ran her own consulting firm, Ekouté, which specialized in the intersection of nonprofit strategy, feedback, and performance measurement. She was also the founding director of YouthTruth, a nationally recognized student feedback organization incubated within the Center for Effective Philanthropy (CEP).
Prior to her work at CEP, Valerie held numerous leadership roles as part of the early-stage business team of biotechnology firm, Momenta Pharmaceuticals, helping the company go public within two years of founding. Within the team, she’s known for her unwavering focus on L4G’s long-term goals and her ability to bring all of her humanity to the work.
WHY FEEDBACK?
“I believe social sector organizations owe it to those receiving services to give them the opportunity to speak their minds, describe what they need, and how they want those needs met. It’s what everyone deserves.”
Coaching team
Participating Listen4Good organizations are supported by our diverse team of feedback coaches who have all worked in the nonprofit sphere. Listen4Good coaches bring significant analytical skills and a wide range of issue areas and functional expertise to their work. They collaborate regularly as a team to develop their respective practices and deliver excellent results.
Helen Chen
- Joined L4G: 2017
- # of Organizations Coached: 45
- Languages: English, Mandarin Chinese
- Issue area(s): Education, youth development, human services
- Superpower: Getting the most out of qualitative analysis
Helen Chen
WHY FEEDBACK?
“Listening is one basic way to give people dignity. The opposite is also true. To be unseen and unheard is terribly demeaning. I hope our feedback work helps clients experience the dignity that we all have as people.”
As founder and principal of Highland Consulting, Helen has a passion for improving opportunities for youth through education. Her consulting practice focuses on program evaluation, curriculum and teacher professional development, and technical assistance. She provides thought partnership to leaders intent on delivering high-quality, evidence-based programs, at scale, with the goal of reducing gaps in opportunity. She guides organizations in program evaluation, project management, and coaching to improve their direct services and internal capacity for scale and sustainability.
WHY FEEDBACK?
“Listening is one basic way to give people dignity. The opposite is also true. To be unseen and unheard is terribly demeaning. I hope our feedback work helps clients experience the dignity that we all have as people.”
Raquel Donoso
- Joined L4G: 2019
- # of Organizations Coached: 18
- Languages: English, Spanish
- Issue area(s): Education, youth development, human services
- Superpower: Engaging philanthropy in authentic and trusting ways
Raquel Donoso
WHY FEEDBACK?
“Centering the voices and experiences of clients is powerful. Feedback is one way to integrate this information into the everyday decisions that organizations make to achieve their intended results.”
Raquel is committed to advancing systemic change that increases opportunities for children, youth, and families. Her independent consulting practice focuses on program design and evaluation, strategy development, research, and results facilitation. Raquel also provides philanthropic advising to family foundations. With more than 20 years of experience in the social sector, Raquel has held executive leadership positions in the fields of public policy, philanthropy, and direct service.
WHY FEEDBACK?
“Centering the voices and experiences of clients is powerful. Feedback is one way to integrate this information into the everyday decisions that organizations make to achieve their intended results.”
Christine Fry
- Joined L4G: 2018
- # of Organizations Coached: 33
- Languages: English
- Issue area(s): Public sector, public health, survey design
- Superpower: Making change stick.
Christine Fry
WHY FEEDBACK?
“Feedback is about building trust and challenging power dynamics, both between clients and service providers and within organizations. These are two key ingredients to creating a more just and equitable society.”
Christine is co-founder and principal of Onside Partners, a consulting practice that helps nonprofit and philanthropic leaders of social-change movements turn big ideas into concrete action. Throughout her career, Christine has worked with government and nonprofit professionals to understand and apply complex technical concepts to their work. She spent several years on the leadership team of a national nonprofit, providing strategic and operational guidance through a period of rapid growth.
WHY FEEDBACK?
“Feedback is about building trust and challenging power dynamics, both between clients and service providers and within organizations. These are two key ingredients to creating a more just and equitable society.”
Kris Helé
- Joined L4G: 2017
- # of Organizations Coached: 40
- Languages: English, Spanish
- Issue area(s): Healthcare, human services, youth development
- Superpower: Thoughtful survey design and analysis for learning and action
Kris Helé
WHY FEEDBACK?
“Clients are the true experts on their experience, and they have the most to gain from effective, impactful programs and services. I love feedback because it represents voice and choice, putting power in the hands of those who matter most.”
With nearly two decades of experience in the social sector, Kris brings a deep understanding of data and evaluation to Listen4Good organizations and clients of her independent consulting practice. This includes expertise in survey and measurement design, data collection, quantitative and qualitative analysis, reporting, and coaching—all to improve clients’ decision-making and impact. Kris is particularly passionate about creating user-friendly, right-sized data efforts that position organizations for action. She is a thought partner to organizations working in the areas of health and human services, youth development, leadership development, workforce development, and capacity building.
WHY FEEDBACK?
“Clients are the true experts on their experience, and they have the most to gain from effective, impactful programs and services. I love feedback because it represents voice and choice, putting power in the hands of those who matter most.”
Nate Mandel
- Joined L4G: 2017
- # of Organizations Coached: 20
- Languages: English
- Issue area(s): Reentry programs, client engagement, EDI, workforce development
- Superpower: Creating scalable feedback systems that lead to enduring organizational change
Nate Mandel
WHY FEEDBACK?
“Feedback is critical to how we learn and grow from experience and it’s one of the most basic ways that organizations can listen to voices least heard in order to identify equitable solutions to complex challenges.”
Nate builds programs and manages projects that help nonprofits optimize impact and efficiency. With more than six years’ experience designing and scaling client feedback systems, his approach uses a lens of social justice and incorporates both human-centered designs and evidenced-based practices. Nate is the National Manager of Program Innovation at the Center for Employment Opportunities (CEO), which provides employment services to formerly incarcerated individuals.
WHY FEEDBACK?
“Feedback is critical to how we learn and grow from experience and it’s one of the most basic ways that organizations can listen to voices least heard in order to identify equitable solutions to complex challenges.”
Alicia Perez
- Joined L4G: 2019
- # of Organizations Coached: 11
- Languages: English, Spanish
- Issue area(s): Youth, community based organizations, organizational development
- Superpower: Turning feedback data into decision-making tools
Alicia Perez
WHY FEEDBACK?
“Asking for feedback is one of the simplest ways to acknowledge that your clients’ voices are important. Responding to their feedback makes it personal. It’s a powerful way to say ’you matter, we listened and we are here for you’.”
Alicia has worked in the nonprofit sector for more than 16 years, gaining expertise in program implementation, evaluation, data collection, and client engagement. She is especially passionate about strengthening efforts and systems that improve organizational effectiveness, while also advancing the skills and competencies of individuals working in the field. Alicia is the Organizational Learning Manager at ICAN Positive Programs for Youth, a grassroots organization that provides free after-school programs for youth and their parents. Previously, she worked with Centro para el Fortalecimiento de la Sociedad Civil, in Chihuahua, Mexico, supporting nonprofits in a variety of capacity-building projects to better execute their missions.
WHY FEEDBACK?
“Asking for feedback is one of the simplest ways to acknowledge that your clients’ voices are important. Responding to their feedback makes it personal. It’s a powerful way to say ’you matter, we listened and we are here for you’.”
Camille Ramani
- Joined L4G: 2018
- # of Organizations Coached: 24
- Languages: English
- Issue area(s): Workforce development, refugee and migrant issues, organizational development
- Superpower: Creating strong learning cultures; sustainability planning for strengthening client voice in organizations
Camille Ramani
WHY FEEDBACK?
“To listen and lift up voices of those we serve is a step closer to becoming a stronger, more equitable organization.”
Camille specializes in building organizational infrastructure, focusing on operations, technology, and the use of data within organizations to create a stronger, equitable social sector. With three guiding actions — listening, understanding, and executing — she builds collaborative relationships and partners with organizations to accomplish their goals. Camille has more than 20 years experience working on projects from California to Kenya with organizations in the international, economic development, social enterprise, nonprofit, non-governmental, and public sectors.
WHY FEEDBACK?
“To listen and lift up voices of those we serve is a step closer to becoming a stronger, more equitable organization.”
Yvette Williams
- Joined L4G: 2019
- # of Organizations Coached: 20
- Languages: English
- Issue area(s): Faith-based organizations, organizational development
- Superpower: Helping organizations broach challenging topics
Yvette Williams
WHY FEEDBACK?
“Having a client-centered feedback program means lifting client voice and client need from the outset. Decisions made through that lens will always have a positive impact and yield powerful results.”
As founder and CEO of ELAN Consulting, Yvette helps organizations, churches, businesses, and communities enhance their capacity, leading to work that has real impact. For more than 20 years, she’s provided nonprofits across the country with executive coaching, strategic management support, peer learning, community development, and resident engagement. She’s passionate about building strong communities by informing, connecting, and engaging people in the social change process, and helping them improve their quality of life.
WHY FEEDBACK?
“Having a client-centered feedback program means lifting client voice and client need from the outset. Decisions made through that lens will always have a positive impact and yield powerful results.”