resources
Take a deeper dive into our work.
Here you’ll find free resources and thought leadership to help you build your listening and feedback practice. Scroll down to find out about our upcoming speaking engagements.

Review our resources.
Core Listen4Good tools and frameworks:

Listen4Good Best Practices Guide
This guide provides organizations with tangible actions for centering equity through each phase of a feedback loop.

Listen4Good Closes the Loop 2022
Learn how Listen4Good closed the loop on feedback it collected from participants in 2022.
Feedback 101
- June 20, 2023
- June 19, 2023
Listen4Good Insights
- By Melinda Tuan
- May 16, 2023
- By Rebecca Klein and Rebecca Koladycz
- April 14, 2023
- By Betina Jean-Louis, PhD, Kendra Avila, MSW, and Megan Murphy
- March 31, 2023
Listen4Good Case Studies
Articles and publications:
- May 22, 2023
Philanthropy News Digest spoke with Fay Twersky about the Blank Foundation passing the milestone of $1B in grantmaking, the future of the foundation, and the importance of listening to all those served by philanthropic organizations. Twersky also describes why the Blank Foundation supports the work of Listen4Good.
- November 21, 2022
Read how South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state, drove impressive family response rates, and engaged and educated state legislators on the impact of supporting early childhood programs and services.
- October 12, 2022
Measuring with equity means incorporating a range of voices and viewpoints, including those with the least traditional power. In this report, The Bridgespan Group explores the topic of equitable measurement and how it can be used to drive decision-making that includes community voice. Case studies include Compass Working Capital, CAMFED, Noble Schools, and the Boston Public Health Commission.
- May 17, 2022
Several direct-service nonprofits in the northeast region of Pennsylvania shared their learnings and experiences of working with Listen4Good’s feedback system through the pandemic. They included Children’s Service Center, Maternal and Family Health Services, Outreach – Center for Community Resources, United Way of Lackawanna and Wayne Counties, Volunteers in Medicine, and Women’s Resource Center. These grantees were supported by the NEPA Funders Collaborative.
- January 10, 2022
Mary Marx, Lymari Benitez, Yessica Cancel & Katie Smith Milway
- January 10, 2022
Nate Mandel
Coach, Listen4Good
- May 12, 2021
Valerie Threlfall
Prepared for Fund for Shared Insight
- April 6, 2021
Melinda Tuan and Juan Clavijo
Feedback Labs
- May 11, 2020
LaTida Smith
The Center for Effective Philanthropy
- March 16, 2020
Valerie Threlfall and June Wang
Feedback Labs
- February 20, 2020
Valerie Threlfall
Center for Effective Philanthropy
- November 21, 2019
Fay Twersky and Kelley Gulley
Chronicle of Philanthropy
- November 8, 2019
Valerie Threlfall and June Wang
Feedback Labs
- March 27, 2019
Kelley Gulley and Valerie Threlfall
Stanford Social Innovation Review
- February 4, 2019
Fay Twersky and Fred Reichheld
Harvard Business Review
- January 23, 2019
Frank Daidone and Benilda Samuels, Nurse-Family Partnership
Stanford Social Innovation Review
Upcoming speaking engagements:
Please check back here for new speaking engagements we have scheduled.
Past speaking engagements:
Legal Aid Open Webinar
April 21, 2023 at 3 pm ET/12 noon PT
Hosted by the Legal Aid Association of California and Open Door Legal
Using Client Feedback Data for Fundraising, Strategic Decision-Making, and Advancing Equity
March 2, 2023
February 8-10 2023
South Carolina Summit on Early Childhood
December 1, 2022
Compass Working Capital Conference
October 24, 2022
Shifting Power with Feedback (recording)
LinkedIn Live with SurveyMonkey
May 12, 2022
Feedback: A Tool for Advancing Equity (recording)
Feedback+ Jacksonville
March 3, 2022
The Importance of Listening: Diversity, Equity, & Inclusion in Feedback (recording)
LinkedIn Live with SurveyMonkey
October 7, 2021