resources

Take a deeper dive into our work.

Here you’ll find free resources and thought leadership to help you build your listening and feedback practice. Scroll down to find out about our upcoming speaking engagements.

Review our resources.

Core Listen4Good tools and frameworks:

Feedback 101

How to Use Feedback Analysis in Your Nonprofit | Listen4Good

June 21, 2023

How To Respond to Client Feedback | Listen4Good

June 19, 2023

Listen4Good Insights

Launching Listen4Good: Shared Insight’s Signature Feedback Initiative Goes Independent

By Melinda Tuan
May 16, 2023

Closing the Loop: How Listen4Good Changed Its Approach

By Rebecca Klein and Rebecca Koladycz
April 14, 2023

How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit

By Betina Jean-Louis, PhD, Kendra Avila, MSW, and Megan Murphy
March 31, 2023

Listen4Good Case Studies

listen4good case study cover - first steps south carolina

Articles and publications:

Fay Twersky, President and Director, Arthur M. Blank Family Foundation: $1 billion in grantmaking and focused on the future

May 22, 2023

Philanthropy News Digest spoke with Fay Twersky about the Blank Foundation passing the milestone of $1B in grantmaking, the future of the foundation, and the importance of listening to all those served by philanthropic organizations. Twersky also describes why the Blank Foundation supports the work of Listen4Good.

Case Study: South Carolina First Steps & Early Childhood Feedback

November 21, 2022

Read how South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state, drove impressive family response rates, and engaged and educated state legislators on the impact of supporting early childhood programs and services.

How to Measure with Equity: A Report from The Bridgespan Group

October 12, 2022

Measuring with equity means incorporating a range of voices and viewpoints, including those with the least traditional power. In this report, The Bridgespan Group explores the topic of equitable measurement and how it can be used to drive decision-making that includes community voice. Case studies include Compass Working Capital, CAMFED, Noble Schools, and the Boston Public Health Commission.

Listen4Good Through The Pandemic: 5 Learnings from Nonprofits Serving Northeastern Pennsylvanians

May 17, 2022

Several direct-service nonprofits in the northeast region of Pennsylvania shared their learnings and experiences of working with Listen4Good’s feedback system through the pandemic. They included Children’s Service Center, Maternal and Family Health Services, Outreach – Center for Community Resources, United Way of Lackawanna and Wayne Counties, Volunteers in Medicine, and Women’s Resource Center. These grantees were supported by the NEPA Funders Collaborative.