Using NPS to Increase Organizational Impact 

Listen4Good supports organizations to use the The Net Promoter Score℠ (NPS®) framework, along with other experience questions, over time in order to track client sentiments, provide point-in time snapshots of how clients perceive their overall experience with an organization, and illustrate how organizations compare to peers.

This case study details how two L4G participants—Pace Center for Girls and Lone Star Circle of Care—gained insights into clients’ sentiments and perceptions of service delivery through NPS, and then used this data to increase impact.