How To Do Customer Feedback Analysis Any organization that serves other people, regardless of whether it is a nonprofit or for-profit, benefits by collecting customer feedback and analyzing it for information. While nonprofits have traditionally often not analyzed feedback from the people they serve, those that do find a wealth of insights. Clients or the…
What is Listening Bias? Listening bias can also be called selective listening. When someone has listening bias, they hear what they want to hear. It can happen consciously or unconsciously. We all carry biases, which can also be thought of as filters. These filters are created by our value and belief systems, our personal goals,…
Importance of Responding to Client Feedback Listen4Good’s approach, created specifically for the social sector, includes a five-step process to help organizations collect feedback so that they can create meaningful, lasting change with the clients they serve. How to respond to different types of feedback Feedback can come in many forms, but for the sake of simplicity,…
What is Courtesy Bias? Courtesy bias is when someone overstates positive feedback and stays silent on negative feedback. This typically occurs in an unequal power relationship, when a client, understandably, is reticent to say something critical for fear of negative consequences. Courtesy bias examples are relatively easy to find. For instance, a patient from a…
Importance of Feedback Training: Why it Matters Nonprofits know it is important to listen to their clients. As they grow, they also understand the importance of collecting data to measure progress against their mission and to report to their stakeholders. As a result, organizations spend considerable internal time and energy creating surveys to collect data…
What Does it Mean to Close the Feedback Loop? Closing the feedback loop is the fifth and final step of a high-quality feedback process. Closing the loop refers to the action of letting your clients know what you heard from them, and communicating what you intend to do with that feedback. By acknowledging their feedback (especially…
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