our approach
Feedback isn’t a straight line, it’s a circle.
Listen4Good looks at client feedback as a self-reinforcing loop. We support nonprofits in building sustainable systems, characterized by a continuous cycle of honest input and thoughtful response with their clients. In turn, this leads to more inclusive practices and more authentic client partnerships.
A system built with people in mind.
A systemic approach to feedback is what we believe leads to greater trust, deeper and more equitable client relationships, and real organizational change—with impact that can be seen and felt by everyone involved.
The Listen4Good feedback loop cycles through five key steps.
DESIGN
Work collaboratively to develop a survey that focuses on client experience—using Listen4Good core questions as a foundation.
COLLECT
Prepare clients to offer candid opinions and tailor data collection to what works best for them.
INTERPRET
Use proven analytical tools to draw insights from client responses, with an emphasis on voices least heard.
RESPOND
Make organizational, programmatic, and operational changes based on client feedback.
CLOSE LOOP
Share results with your clients and explain how you’re responding to what you’ve learned.
Embedding a culture of listening.
SKILLS
By implementing a rigorous feedback loop system with Listen4Good, you’ll gain technical skills that allow you to sustain feedback as a practice with those you serve.
CULTURE CHANGE
You’ll also develop important soft skills for analyzing results with an equity frame, making changes, and shifting organizational culture so that listening to clients becomes a core part of how you work.
TRANSFORMATION
It’s an ongoing transformation that can make you even better at what you do, and ensure you have greater long-term impact.
Learn more about the resources we provide.
THE LISTEN4GOOD WEB APP
An easy-to-use proprietary web app that guides organizations through the five steps of a feedback loop.
1:1 COACHING
1:1 coaching from a team of seasoned, practitioner-based feedback coaches.
GROUP LEARNING
In-depth group learning opportunities with other nonprofit organizations committed to feedback.