Listen4Good’s Feedback Training Program
Feedback Training Program
When you partner with us to systematically listen and respond to client voices, you gain access to Listen4Good-created tools, resources and support that span all five steps of your feedback loop.
Participating organizations benefit from:
1
THE LISTEN4GOOD WEB APP & SURVEY
Our interactive web app guides you through all five steps of the feedback loop. It includes survey design and administration tools, a robust analysis platform (powered by SurveyMonkey), planning and design templates, peer examples, and much more.
The centerpiece of our proprietary web app is our purpose-built survey tool. While the survey is designed with core benchmarked questions to ask your clients, you can also customize the survey for your specific needs—and deliver it in more than 55 languages.
2
1 : 1 COACHING
Listen4Good provides access to our team of diverse coaches, who have deep expertise in the technical, analytical, and organizational aspects of feedback, as well as practitioner-level understanding of the nonprofit sector. They’re not only guides, but collaborators and partners who will accompany you on your feedback journey in a way that’s specific to the context of your organization.
For those who feel they don’t need a dedicated coach, Listen4Good Online+ offers more targeted coaching opportunities. Compare our two programs, Listen4Good Online+ and Listen4Good Premium, below.
3
GROUP LEARNING
Listen4Good’s group learning opportunities foster connections between organizations and get you the information you need to build your feedback skills.
Webinar series—our step-by step webinars provide insights, live tutorials, and peer roundtables to help ground each step of your feedback loop journey.
Listen4Good Community—our moderated online social space in the Listen4Good web app enables you to make peer-to-peer connections with organizations like yours for collaboration and continuous learning.
Learn more about our resources and supports:
Compare Listen4Good offerings.
Listen4Good offers two options: Premium and Online+. Choose the program that is right for you. Organizations can participate in one of two Listen4Good cohorts annually.
| FEATURES | Premium | Online+ |
|---|---|---|
| Program Length | 18 months | 18 months |
| Web App | Full access | Full access |
| SurveyMonkey | Premier account | Premier account |
| Coaching | 10-15 hours / year | 3 hours / year |
| Group Learning - Webinars | Optional | Core |
| Group Learning - Listen4Good facilitated learning community | For additional fee | For additional fee |
For more details on the offerings, click:
FAQ
Our nonprofit feedback program is a training and coaching program designed to help social sector organizations learn how to more effectively gather, interpret, and respond to client feedback. By learning how to effectively use client feedback tools and methods, organizations can better understand their clients’ needs and expectations and embed them into programming, which leads to more effective services, stronger outcomes, and meaningful, equitable change.
Our feedback program covers a range of topics, including how to gather and analyze feedback particularly from voices that are least heard in communities, how to increase response rates, how to use feedback to improve services, and how to implement changes suggested by client feedback. Participants receive comprehensive 1:1 coaching, high-quality instruction through webinars, access to a premium version of SurveyMonkey, a robust web app, and a vibrant peer learning community. We currently offer two programs for nonprofit feedback training: Listen4Good Premium & Listen4Good Online+. Both will help you create a rigorous feedback process.
Client feedback can provide valuable insights into the effectiveness of your organization’s programs and services, helping you to hone what you are great at while also identifying areas for improvement. It also is an incredible first step in building strengthened ongoing relationships with clients – moving them from recipients to partners. . By using client feedback tools and creating strong feedback loops using established methods, your nonprofit can gather more accurate and meaningful feedback than you would through DIY methods. High-quality feedback leads to better outcomes, important data for decision-making and fundraising, and a more equitable, trust-based relationship with your clients.
To get started with feedback training, register for an informational webinar or schedule a call with one of our team members. If you are ready to enroll in a program, you can register for Listen4Good by June 1 or December 1 of every year. When you register, we will work with you to design a self-paced training program that meets the specific needs of your organization. Our team will also provide ongoing support and guidance throughout the 18-month program to help your organization make deep, sustainable change using client feedback.