Harnessing Feedback to Drive Advocacy

As advocacy organizations scale, maintaining close connections with their communities can be challenging. This case study explores how two rapidly growing advocacy organizations—Latinos United for a New America (LUNA) and the Latina Coalition of Silicon Valley (LCSV)—worked with Listen4Good (L4G) to integrate feedback systems that amplify their impact, strengthen movement-building efforts, and ensure alignment with…

Cover: Listen4Good case study "Using NPS to Increase Organizational Impact"

Using NPS to Increase Organizational Impact 

Listen4Good supports organizations to use the The Net Promoter Score℠ (NPS®) framework, along with other experience questions, over time in order to track client sentiments, provide point-in time snapshots of how clients perceive their overall experience with an organization, and illustrate how organizations compare to peers. This case study details how two L4G participants—Pace Center…

Cover: Listen4Good Case study – How Legal Aid Organizations Use Listening

From Client Satisfaction to Fundraising — How Legal Aid Organizations Use Listening

This case study explores how two legal aid organizations, Open Door Legal (ODL) and Community Legal Services (CLS), partnered with Listen4Good (L4G) to enhance their impact measurement, client satisfaction, and fundraising efforts. Both organizations serve low-income individuals in need of legal services and face unique challenges in measuring the effectiveness of their work with clients….