This blog was originally published by Asset Funders Network By Elaina Mulé, Charles Schwab Bank We are witnessing an important shift in the asset building space as funders work to center their impact in community voice. This practice resonates deeply with funders’ goal of empowering individuals and communities while working alongside and in partnership with…
Image credits: Trellis for Tomorrow This blog was originally published by Philanthropy Network. Listen4Good (L4G) recently invited Trellis for Tomorrow and The Nelson Foundation, an L4G participant and funder, respectively, to share their journey engaging in feedback programming and building their own muscles for community listening and engagement. The following two interviews have been condensed and edited for clarity. Nonprofit Experience:…
How To Do Customer Feedback Analysis Any organization that serves other people, regardless of whether it is a nonprofit or for-profit, benefits by collecting customer feedback and analyzing it for information. While nonprofits have traditionally often not analyzed feedback from the people they serve, those that do find a wealth of insights. Clients or the…
What is Listening Bias? Listening bias can also be called selective listening. When someone has listening bias, they hear what they want to hear. It can happen consciously or unconsciously. We all carry biases, which can also be thought of as filters. These filters are created by our value and belief systems, our personal goals,…
Image credit: Adobe Stock This blog was originally published by Fund for Shared Insight. By Melinda Tuan For nearly a decade, Fund for Shared Insight has worked to advance its mission — helping funders and nonprofits listen and respond to those most impacted by their decisions, so that people and communities are better off in ways…
What is Courtesy Bias? Courtesy bias is when someone overstates positive feedback and stays silent on negative feedback. This typically occurs in an unequal power relationship, when a client, understandably, is reticent to say something critical for fear of negative consequences. Courtesy bias examples are relatively easy to find. For instance, a patient from a…
What Does it Mean to Close the Feedback Loop? Closing the feedback loop is the fifth and final step of a high-quality feedback process. Closing the loop refers to the action of letting your clients know what you heard from them, and communicating what you intend to do with that feedback. By acknowledging their feedback (especially…
By Betina Jean-Louis, PhD, Kendra Avila, MSW, Megan Murphy Why do nonprofits and funders decide to participate in Listen4Good? And how does the process of gathering and using actionable client feedback help them to deliver on their missions and advance equity? In this interview with leaders at two Michigan-based organizations, Listen4Good coach Betina Jean-Louis explores the benefits…
It was like Super Tuesday in August at New Hope Housing in Texas. At each of the nonprofit’s eight properties, residents cast ballots into glitter-decorated boxes, electing representatives to the Resident Feedback Collaborative (RFC), a new advisory group launched to increase, enhance, and formalize opportunities for New Hope to hear from the people it serves….
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