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Reports & Research

Time for a Three-Legged Measurement Stool

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Time for a Three-Legged Measurement Stool

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Use Customer Surveys to Measure and Improve Nonprofit Programs

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Use Customer Surveys to Measure and Improve Nonprofit Programs

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The Net Promoter Score (NPS) for Insight Into Client Experiences in Sexual and Reproductive Health Clinics

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The Net Promoter Score (NPS) for Insight Into Client Experiences in Sexual and Reproductive Health Clinics

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Cover: L4G External Memo

Listen4Good Data Analysis

In early 2017, Shared Insight engaged Harder+Company Community Research to analyze the L4G surveys’ aggregate dataset, consisting of more than 29,000 responses; summarize the data and identify patterns and/or differences in respondent feedback; and assess the effectiveness and utility of the Net Promoter System overall and specifically in the nonprofit context.

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Cover: L4G External Memo

Listen4Good Data Analysis

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Cover: Cross Cohort Report

Listen4Good: 2016 – 2017 Cross-Cohort Findings

Over the past three years, ORS Impact has served as learning and evaluation partner to Shared Insight and L4G. This report analyzes data collected from 104 out of the 112 nonprofit partners from the 2016 and 2017 cohorts, providing a high-level view of how L4G has worked across the two grantmaking periods, and identifying key lessons and implications for new L4G partners under the current program model, for planned changes to the program, and for evaluation efforts moving forward.

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Cover: Cross Cohort Report

Listen4Good: 2016 – 2017 Cross-Cohort Findings

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How Five Food Bank Communities are Listening and Learning Together

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How Five Food Bank Communities are Listening and Learning Together

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  • For Nonprofits
    • L4G for Nonprofits
    • L4G Advanced
    • Join an Informational Webinar
    • Register for L4G
  • For Funders
    • L4G for Funders
    • Previous Sponsors
  • Impact
    • Our Impact
    • Participant Map
    • Feedback Stories & Videos
    • Case Studies
  • Resources
    • Resource Library
    • Email Newsletter
  • About
    • About Listen4Good
    • Our Approach
    • Partners
    • Team
    • Contact Us
Donate