Impact

How Listen4Good Has Made a Difference

We think it’s important to look at the impact we’ve had on organizations in multiple ways. Our overall focus, though, is simple: To actively review our results and use them to improve what we do. Our own feedback loop!

Valerie Threlfall presenting impact data
of Listen4Good organizations make or have plans to make changes in response to feedback within 1 year

More than

of organizations continue to collect feedback one year after graduating from Listen4Good
of organizations in recent surveys affirm that L4G has influenced their use of feedback data, as a complement to outcome data, to inform internal decision-making

Feedback Stories

Check out these stories to get a sense of what it’s like for organizations to experience Listen4Good.

Evaluations

During our first five years, Listen4Good was routinely assessed by third-party evaluation firm, ORS Impact, along with a range of other research partners. Read studies from them and other research collaborators below.

  • Funder Engagement: Learning from L4G Co-funders

    For this report, ORS Impact interviewed co-funders that nominated nonprofits to participate in Listen4Good, examining the extent to which the feedback program may have led to changes in the funders’ thinking, organizational culture, and practices around feedback.
    • More than three out of four funders overall reported making changes related to feedback.
    • Returning funders, those that nominated nonprofits in more than one Listen4Good cohort, have different experiences than new funders, reporting more concrete changes in feedback practices and being more likely to say that Listen4Good contributed to changes.
    • Both new and returning funders mentioned additional benefits of Listen4Good, including their organization’s increased buy-in into the power of feedback; the opportunity to participate in a new/better way of getting feedback;  increased funder knowledge and understanding regarding feedback and the capacity needed to do it well: and more activity around closing the loop with clients.
    • Most funders overall reported plans to continue their feedback work internally and with their grantees. Many also reported additional feedback work outside of Listen4Good.
    • Most funders overall see a relationship between feedback practice and equity, diversity, and inclusion, with the largest share of those funders pointing to a link between feedback and consciously centering clients and valuing their experiences.
    ORS Funder Engagement Report Feb 2021
  • The Listen4Good Journey So Far

    This report by ORS Impact, Fund for Shared Insight’s learning and evaluation partner, looks at the impact of Listen4Good on the funders and nonprofits that participated in the feedback program in its first four years.
    • L4G has had strong impacts across three cohorts of nonprofits on their capacity to collect feedback, gain insights, take actions, and see organizational effects by the end of the L4G grant. For example, 81 percent of participating nonprofits made at least one change in response to feedback in programming, operations, client-staff interactions, or offering new services.
    • L4G has had some impacts on co-funders, despite Shared Insight’s light touch approach to engaging with them. For example, 33 percent of interviewed co-funders reported changes to their foundation practices related to feedback from grantees or communities and mentioned that L4G contributed to that change. (Since Shared Insight began increasing its engagement activities with co-funders beginning with the 2019 cohort, ORS will assess — and include in future reports — whether these increased efforts lead to better outcomes.)
    • L4G has made some contributions to meaningfully connecting nonprofits and foundations, but contributions are uneven, and there is opportunity for greater impact.
    • There is some progress — and more opportunity — for using feedback to advance equity and inclusion. For example, Shared Insight might further assist more organizations in segmenting data by sub-groups to identify differences in client experience, interpreting findings and developing appropriate responses to those differences.
    Cover: The Listen4Good Journey So Far