Case Study: South Carolina First Steps & Early Childhood Feedback

Read how South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state, drove impressive family response rates, and engaged and educated state legislators on the impact of supporting early childhood programs and services.

COVID-19 posters

The Impact of COVID-19 on Survey Behaviors: What We’ve Learned So Far

When the pandemic hit, nonprofits across the country developed new approaches to adapt to the changed environment. Volunteers in Medicine (VIM) in Luzerne County, Pennsylvania, was one of those organizations. VIM provides free medical, dental, and behavioral health services to low-income working families, many of whom are Spanish-speaking. In the spring of 2020, VIM had…

Cal Shakes GOOD stage

How Feedback Helped A Performing Arts Organization Navigate the Pandemic

In 2020 and 2021, California Shakespeare Theater (Cal Shakes), like most performing arts organizations, faced an unprecedented crisis due to the COVID-19 pandemic. On top of the myriad challenges of the time, the theater was unable to offer any of its usual programming and found itself at risk of losing touch with its audience. Nate Mandel,…