From Client Satisfaction to Fundraising — How Legal Aid Organizations Use Listening
October 2, 2024
This case study explores how two legal aid organizations, Open Door Legal (ODL) and Community Legal Services (CLS), partnered with Listen4Good (L4G) to enhance their impact measurement, client satisfaction, and fundraising efforts. Both organizations serve low-income individuals in need of legal services and face unique challenges in measuring the effectiveness of their work with clients.
In working with Listen4Good, Open Door Legal and Community Legal Services developed high-quality feedback loops that not only improved service delivery but also unlocked new opportunities for fundraising and growth.
