-
-
Closing the Loop: How Listen4Good Changed Its Approach
By Rebecca Klein, Rebecca Koladycz You’ll often hear us at Listen4Good say that the final step in the five-step feedback loop process, Closing the Loop, is arguably the most important one. As you may have guessed, Listen4Good regularly closes the loop with our participating organizations. As Listen4Good has grown in size and complexity over the…
-
How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit
By Betina Jean-Louis, PhD, Kendra Avila, MSW, Megan Murphy Why do nonprofits and funders decide to participate in Listen4Good? And how does the process of gathering and using actionable client feedback help them to deliver on their missions and advance equity? In this interview with leaders at two Michigan-based organizations, Listen4Good coach Betina Jean-Louis explores the benefits…
-
Moms as Experts of Their Own Lives: Feedback & Nurse-Family Partnership
BY ALEXA CARES AND ASHLEY STONEBURNER Through Nurse-Family Partnership (NFP), nurses partner with first-time moms early in their pregnancy to provide trusted support to help them build the lives they want for themselves and their children. Listening to the families Nurse-Family Partnership serves has always been important to the work, and it’s what NFP nurses naturally do…
-
Overcoming Language Barriers in Feedback
COVID prevention poster in English and Spanish By Kelly Ranieli Access to affordable, quality healthcare is a challenge for many low-income families, and Volunteers in Medicine (VIM) in Wilkes Barre knows this well. VIM is located in Luzerne County, Pennsylvania where, according to the U.S. Census Bureau, 20.4% of the families in this former coal-mining region live in…
-
Habitat for Humanity Memphis Asked For Feedback. Here’s What They Learned.
When customers at the grocery-store bakery ask Riko Jones for a particular item they don’t see at the counter, like turnovers or coffee cakes, she says she’s proud she can keep baking to try to fulfill their requests. Jones says she’s proud, too, of being able to give her own feedback and make her own…
-
Jumpstarting An Ambassador Program Through Feedback
It was like Super Tuesday in August at New Hope Housing in Texas. At each of the nonprofit’s eight properties, residents cast ballots into glitter-decorated boxes, electing representatives to the Resident Feedback Collaborative (RFC), a new advisory group launched to increase, enhance, and formalize opportunities for New Hope to hear from the people it serves….
-
How Feedback Transformed One Funder’s Approach
Here’s Dominick Dudley’s blunt way to explain why young people like him working outdoor jobs through a California youth employment program need to have good relationships with their supervisors: “I’m not walking down into that creek when it’s pouring rain if I don’t like you.” Through Listen4Good surveys, Conservation Corps North Bay heard from Dominick and his…
-
Feedback Fuels a Caring Culture at DREAM
You’d have to forgive Janae and Axel, students at DREAM Charter School, in New York City, for being tired of surveys, focus groups, and, well, “just all the questions,” as Janae puts it. Ethan Greenberg does. As the data and evaluation analyst at DREAM, it’s Ethan’s full-time job to collect as many data points as…
-
Foster Youth Nonprofit Is Built Around Feedback
Sonya Trac and her colleagues at Pivotal (formerly Silicon Valley Children’s Fund & TeenForce) were learning a lot from the Listen4Good surveys they were administering to students in their STEM and workforce-training programs. Feedback from participants — all foster youths in Santa Clara County — had been leading to significant modifications to their programs, including in the…
-
A Legal-Services Nonprofit Empowers Clients Through Feedback
Tahirih Justice Center, a national nonprofit serving immigrant survivors fleeing gender-based violence, is launching a crisis hotline that will be staffed with live operators at all times. The commitment to a 24-hour service came at the urging of one of Tahirih’s governing board members, Aicha Abdoulaye. At a recent meeting of the board, Abdoulaye, a…
-
