Community Voice

Net Promoter Score Is a Valuable Tool in Nonprofit Work

Time for a Three-Legged Measurement Stool

Time for a Three-Legged Measurement Stool

Use Customer Surveys to Measure and Improve Nonprofit Programs

Use Customer Surveys to Measure and Improve Nonprofit Programs

The Net Promoter Score (NPS) for Insight Into Client Experiences in Sexual and Reproductive Health Clinics

The Net Promoter Score (NPS) for Insight Into Client Experiences in Sexual and Reproductive Health Clinics

How Five Food Bank Communities are Listening and Learning Together

How Five Food Bank Communities are Listening and Learning Together

Getting on the Same Page: Defining Perceptual Feedback

Getting on the Same Page: Defining Perceptual Feedback

The White House: Harnessing the Power of Feedback Loops