Cover: Listen4Good case study "Using NPS to Increase Organizational Impact"

Using NPS to Increase Organizational Impact 

Listen4Good supports organizations to use the The Net Promoter Score℠ (NPS®) framework, along with other experience questions, over time in order to track client sentiments, provide point-in time snapshots of how clients perceive their overall experience with an organization, and illustrate how organizations compare to peers. This case study details how two L4G participants—Pace Center…

Cover: Listen4Good Case study – How Legal Aid Organizations Use Listening

From Client Satisfaction to Fundraising — How Legal Aid Organizations Use Listening

This case study explores how two legal aid organizations, Open Door Legal (ODL) and Community Legal Services (CLS), partnered with Listen4Good (L4G) to enhance their impact measurement, client satisfaction, and fundraising efforts. Both organizations serve low-income individuals in need of legal services and face unique challenges in measuring the effectiveness of their work with clients….

Compass Family Services participant with children

A New Day for Listening: Funders Co-Learning From Nonprofits’ Community Feedback

This blog was originally published by Fund for Shared Insight When we created Listen4Good as a capacity-building initiative of Fund for Shared Insight in 2016, community feedback and listening were still emerging practices in the field. This made our work a bit of an experiment. Among the foundational questions we had were: Eight years in, as…