Listen4Good Through The Pandemic: 5 Learnings from Nonprofits Serving Northeastern Pennsylvanians

Several direct-service nonprofits in the northeast region of Pennsylvania shared their learnings and experiences of working with Listen4Good’s feedback system through the pandemic. They included Children’s Service Center, Maternal and Family Health Services, Outreach – Center for Community Resources, United Way of Lackawanna and Wayne Counties, Volunteers in Medicine, and Women’s Resource Center. These grantees were supported by the NEPA Funders Collaborative.

Cover: ORS Impact Report Oct 2021

Feedback and Equity: Connecting the Dots

ORS Impact engaged in an open-ended inquiry to clarify the conceptual connection between feedback and equity, aiming to identify examples and patterns of feedback practices to help guide nonprofits and funders in what to look for, what to focus on, and how to create practices that support equity work. ORS interviewed multiple staff members at six nonprofits that participated in Listen4Good, exploring the extent to which feedback contributes to their understanding of the inequities their clients face and how they leverage feedback and listening practices to give clients more control over resources and decisions.

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Pace Center for Girls Listens to Participants on Issues Big and Small

Pace Center for Girls, an academic and social services organization in Florida, has a big mission: change the trajectory of the lives of tens of thousands of girls involved with the justice system. But that doesn’t mean it doesn’t recognize the importance of small issues. Like lunch. In a Listen4Good survey of Pace participants, girls…