Listening Bias | Listen4Good
What is Listening Bias? Listening bias can also be called selective listening. When someone has listening bias, they hear what they want to hear. It can happen consciously or unconsciously. We all carry biases, which can also be thought of as filters. These filters are created by our value and belief systems, our personal goals,…
How To Respond to Client Feedback | Listen4Good
Importance of Responding to Client Feedback Listen4Good’s approach, created specifically for the social sector, includes a five-step process to help organizations collect feedback so that they can create meaningful, lasting change with the clients they serve. How to respond to different types of feedback Feedback can come in many forms, but for the sake of simplicity,…
Launching Listen4Good: Shared Insight’s Signature Feedback Initiative Goes Independent
Image credit: Adobe Stock This blog was originally published by Fund for Shared Insight. For nearly a decade, Fund for Shared Insight has worked to advance its mission — helping funders and nonprofits listen and respond to those most impacted by their decisions, so that people and communities are better off in ways they define for…
Courtesy Bias | Listen4Good
What is Courtesy Bias? Courtesy bias is when someone overstates positive feedback and stays silent on negative feedback. This typically occurs in an unequal power relationship, when a client, understandably, is reticent to say something critical for fear of negative consequences. Courtesy bias examples are relatively easy to find. For instance, a patient from a…
Feedback Training | Listen4Good
Importance of Feedback Training: Why it Matters Nonprofits know it is important to listen to their clients. As they grow, they also understand the importance of collecting data to measure progress against their mission and to report to their stakeholders. As a result, organizations spend considerable internal time and energy creating surveys to collect data…
