This blog was originally published by Candid Nonprofits and grantmakers alike increasingly recognize that listening to their ultimate constituents is essential to their mission. They understand that hearing directly from the people most affected by their work–and making changes to their programs and practices based on that feedback—increases the impact of their work. Indeed, a…
By Yvette Williams Organizations new to Listen4Good (L4G) often feel nervous when starting our program, given past unpleasant experiences with giving and receiving feedback. After coaching nearly 60 organizations over the last four years with Listen4Good, I’ve learned strategies to help nonprofits to move past their trepidation, allowing them to use feedback as an opportunity…
Image credits: Trellis for Tomorrow This blog was originally published by Philanthropy Network. Listen4Good (L4G) recently invited Trellis for Tomorrow and The Nelson Foundation, an L4G participant and funder, respectively, to share their journey engaging in feedback programming and building their own muscles for community listening and engagement. The following two interviews have been condensed and edited for clarity. Nonprofit Experience:…
How To Do Customer Feedback Analysis Any organization that serves other people, regardless of whether it is a nonprofit or for-profit, benefits by collecting customer feedback and analyzing it for information. While nonprofits have traditionally often not analyzed feedback from the people they serve, those that do find a wealth of insights. Clients or the…
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