How to Conquer the Fear of Feedback: 3 Strategies for Nonprofits
Organizations new to Listen4Good (L4G) often feel nervous when starting our program, given past unpleasant experiences with giving and receiving feedback. After coaching nearly 60 organizations over the last four years with Listen4Good, I’ve learned strategies to help nonprofits to move past their trepidation, allowing them to use feedback as an opportunity to embrace organizational…
Centering Community Voice: Perspectives from a Nonprofit and a Funder
Image credits: Trellis for Tomorrow This blog was originally published by Philanthropy Network. Listen4Good (L4G) recently invited Trellis for Tomorrow and The Nelson Foundation, an L4G participant and funder, respectively, to share their journey engaging in feedback programming and building their own muscles for community listening and engagement. The following two interviews have been condensed and edited for clarity. Nonprofit Experience:…
How to Use Feedback Analysis in Your Nonprofit | Listen4Good
How To Do Customer Feedback Analysis Any organization that serves other people, regardless of whether it is a nonprofit or for-profit, benefits by collecting customer feedback and analyzing it for information. While nonprofits have traditionally often not analyzed feedback from the people they serve, those that do find a wealth of insights. Clients or the…
Listening Bias | Listen4Good
What is Listening Bias? Listening bias can also be called selective listening. When someone has listening bias, they hear what they want to hear. It can happen consciously or unconsciously. We all carry biases, which can also be thought of as filters. These filters are created by our value and belief systems, our personal goals,…
How To Respond to Client Feedback | Listen4Good
Importance of Responding to Client Feedback Listen4Good’s approach, created specifically for the social sector, includes a five-step process to help organizations collect feedback so that they can create meaningful, lasting change with the clients they serve. How to respond to different types of feedback Feedback can come in many forms, but for the sake of simplicity,…
