Listen4Good: What We’re Learning Two Years Into Our New Model
This post can also be found at Fund for Shared Insight. — In 2015, the philanthropic collaborative Fund for Shared Insight initiated a range of investments to build the field of feedback in philanthropy and the social sector. Beyond supporting individual organizations, Shared Insight introduced infrastructure and field-level grants to make systematic listening — and…
Feedback’s Role in Shifting Power to Those Least Heard
This post can also be found at The Center for Effective Philanthropy. ______ In the past few years, there have been a lot of urgent conversations about the need to center work on communities, commit to equity, and rethink how systems like philanthropy and services are carried out. However, in some circles these conversations have avoided grappling…
Feedback and Equity: Connecting the Dots
ORS Impact engaged in an open-ended inquiry to clarify the conceptual connection between feedback and equity, aiming to identify examples and patterns of feedback practices to help guide nonprofits and funders in what to look for, what to focus on, and how to create practices that support equity work. ORS interviewed multiple staff members at six nonprofits that participated in Listen4Good, exploring the extent to which feedback contributes to their understanding of the inequities their clients face and how they leverage feedback and listening practices to give clients more control over resources and decisions.
Financial-Services Nonprofit Gets Client Feedback That is Right on the Money
As the economic impacts of COVID-19 started to become clear, Compass Working Capital, in Massachusetts, was ready to help its clients learn more about such issues as unemployment benefits and the federal government’s relief plans. Staff members at the nonprofit financial-services organization were planning six webinars, excitedly bringing the idea to their client advisory board…
