Launching Listen4Good: Shared Insight’s Signature Feedback Initiative Goes Independent
Image credit: Adobe Stock This blog was originally published by Fund for Shared Insight. For nearly a decade, Fund for Shared Insight has worked to advance its mission — helping funders and nonprofits listen and respond to those most impacted by their decisions, so that people and communities are better off in ways they define for…
Courtesy Bias | Listen4Good
What is Courtesy Bias? Courtesy bias is when someone overstates positive feedback and stays silent on negative feedback. This typically occurs in an unequal power relationship, when a client, understandably, is reticent to say something critical for fear of negative consequences. Courtesy bias examples are relatively easy to find. For instance, a patient from a…
Closing the Feedback Loop | Listen4Good
What Does it Mean to Close the Feedback Loop? Closing the feedback loop is the fifth and final step of a high-quality feedback process. Closing the loop refers to the action of letting your clients know what you heard from them, and communicating what you intend to do with that feedback. By acknowledging their feedback (especially…
How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit
Why do nonprofits and funders decide to participate in Listen4Good? And how does the process of gathering and using actionable client feedback help them to deliver on their missions and advance equity? In this interview with leaders at two Michigan-based organizations, Listen4Good coach Betina Jean-Louis explores the benefits of the Listen4Good feedback process as a component of…
Jumpstarting An Ambassador Program Through Feedback
It was like Super Tuesday in August at New Hope Housing in Texas. At each of the nonprofit’s eight properties, residents cast ballots into glitter-decorated boxes, electing representatives to the Resident Feedback Collaborative (RFC), a new advisory group launched to increase, enhance, and formalize opportunities for New Hope to hear from the people it serves….
