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Listening Bias | Listen4Good

Listening Bias | Listen4Good

What is Listening Bias? Listening bias can also be called selective listening. When someone has listening bias, they hear what they want to hear. It can happen consciously or unconsciously.  We all carry biases, which can also be thought of as filters. These filters are created by our value and belief systems, our personal goals,…

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Listening Bias | Listen4Good

Listening Bias | Listen4Good

Launching Listen4Good: Shared Insight’s Signature Feedback Initiative Goes Independent

Launching Listen4Good: Shared Insight’s Signature Feedback Initiative Goes Independent

Image credit: Adobe Stock This blog was originally published by Fund for Shared Insight.  By Melinda Tuan For nearly a decade, Fund for Shared Insight has worked to advance its mission — helping funders and nonprofits listen and respond to those most impacted by their decisions, so that people and communities are better off in ways…

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Launching Listen4Good: Shared Insight’s Signature Feedback Initiative Goes Independent

Launching Listen4Good: Shared Insight’s Signature Feedback Initiative Goes Independent

May 16, 2023May 29, 2025

Analyzing the Relationship Between Feedback Practices and Feedback Loop Outcomes

Read More Analyzing the Relationship Between Feedback Practices and Feedback Loop OutcomesContinue

Analyzing the Relationship Between Feedback Practices and Feedback Loop Outcomes

Read More Analyzing the Relationship Between Feedback Practices and Feedback Loop OutcomesContinue

Courtesy Bias | Listen4Good

Courtesy Bias | Listen4Good

What is Courtesy Bias? Courtesy bias is when someone overstates positive feedback and stays silent on negative feedback.  This typically occurs in an unequal power relationship, when a client, understandably, is reticent to say something critical for fear of negative consequences. Courtesy bias examples are relatively easy to find. For instance, a patient from a…

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Courtesy Bias | Listen4Good

Courtesy Bias | Listen4Good

Closing the Feedback Loop | Listen4Good

Closing the Feedback Loop | Listen4Good

What Does it Mean to Close the Feedback Loop? Closing the feedback loop is the fifth and final step of a high-quality feedback process.  Closing the loop refers to the action of letting your clients know what you heard from them, and communicating what you intend to do with that feedback. By acknowledging their feedback (especially…

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Closing the Feedback Loop | Listen4Good

Closing the Feedback Loop | Listen4Good

How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit

How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit

By Betina Jean-Louis, PhD, Kendra Avila, MSW, Megan Murphy Why do nonprofits and funders decide to participate in Listen4Good? And how does the process of gathering and using actionable client feedback help them to deliver on their missions and advance equity?  In this interview with leaders at two Michigan-based organizations, Listen4Good coach Betina Jean-Louis explores the benefits…

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How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit

How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit

March 31, 2023July 3, 2025

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