Tess Reynolds, CEO of New Door Ventures, says that while her aim is for young people in the nonprofit’s employment and education programs to succeed, she no longer stresses over bad grades. Bad grades, that is, that students might give New Door. “Now we see criticism or negative feedback —bad grades —- from the youth,…
As the economic impacts of COVID-19 started to become clear, Compass Working Capital, in Massachusetts, was ready to help its clients learn more about such issues as unemployment benefits and the federal government’s relief plans. Staff members at the nonprofit financial-services organization were planning six webinars, excitedly bringing the idea to their client advisory board…
The Children’s Law Center, in Washington D.C., learned a lot from participating in Listen4Good, a survey-based program to gather client feedback. It found out, for example, that parents might feel rushed or overwhelmed during the initial intake interviews. And that simple tweaks, such as sending a follow-up email with a written summary, could make a…
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