Originally shared by The Kresge Foundation As a program officer, I’m always asking my team: how can we ensure our investments truly reflect the needs, requests and voices of the communities we aim to support? As the former executive director of a nonprofit focused on higher education access and success, I saw firsthand that while…
Originally shared by the Center for High Impact Philanthropy – University of Pennsylvania High-impact philanthropy requires more than good intentions. It demands clear goals, continuous learning, and the discipline to make evidence-based decisions. Community feedback can be a key ingredient in supporting this practice. This blog, co-authored with Listen4Good (L4G), draws on their work supporting over 1,300 organizations…
In May of 2025, we had rich conversations with 100+ organizations about how to effectively gather community feedback in this moment. Below are some of the key questions asked and tips that were provided. Gathering Feedback What are some suggested methods to ask for feedback? How often should we ask for feedback? How can we…
We aim to walk the walk at Listen4Good and close the loop on what we are learning from our own feedback from participating organizations. Check out how we are responding to feedback to ensure our programs and services are maximally responsive to participants’ needs and desires.
As advocacy organizations scale, maintaining close connections with their communities can be challenging. This case study explores how two rapidly growing advocacy organizations—Latinos United for a New America (LUNA) and the Latina Coalition of Silicon Valley (LCSV)—worked with Listen4Good (L4G) to integrate feedback systems that amplify their impact, strengthen movement-building efforts, and ensure alignment with…
This blog was originally published by Candid Nonprofits and grantmakers alike increasingly recognize that listening to their ultimate constituents is essential to their mission. They understand that hearing directly from the people most affected by their work–and making changes to their programs and practices based on that feedback—increases the impact of their work. Indeed, a…
Listen4Good supports organizations to use the The Net Promoter Score℠ (NPS®) framework, along with other experience questions, over time in order to track client sentiments, provide point-in time snapshots of how clients perceive their overall experience with an organization, and illustrate how organizations compare to peers. This case study details how two L4G participants—Pace Center…
This case study explores how two legal aid organizations, Open Door Legal (ODL) and Community Legal Services (CLS), partnered with Listen4Good (L4G) to enhance their impact measurement, client satisfaction, and fundraising efforts. Both organizations serve low-income individuals in need of legal services and face unique challenges in measuring the effectiveness of their work with clients….
This blog was originally published by Fund for Shared Insight When we created Listen4Good as a capacity-building initiative of Fund for Shared Insight in 2016, community feedback and listening were still emerging practices in the field. This made our work a bit of an experiment. Among the foundational questions we had were: Eight years in, as…
This blog was originally published by Asset Funders Network By Elaina Mulé, Charles Schwab Bank We are witnessing an important shift in the asset building space as funders work to center their impact in community voice. This practice resonates deeply with funders’ goal of empowering individuals and communities while working alongside and in partnership with…
© 2021–2026 Listen4Good | All rights reserved | Terms of Use & Privacy Policy | Website by Blue Hills Digital & design by Germinate Creative