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Data and Impact

How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit

How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit

March 31, 2023July 3, 2025
Moms as Experts of Their Own Lives: Feedback & Nurse-Family Partnership

Moms as Experts of Their Own Lives: Feedback & Nurse-Family Partnership

BY ALEXA CARES AND ASHLEY STONEBURNER Through Nurse-Family Partnership (NFP), nurses partner with first-time moms early in their pregnancy to provide trusted support to help them build the lives they want for themselves and their children. Listening to the families Nurse-Family Partnership serves has always been important to the work, and it’s what NFP nurses naturally do…

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Moms as Experts of Their Own Lives: Feedback & Nurse-Family Partnership

Moms as Experts of Their Own Lives: Feedback & Nurse-Family Partnership

Habitat for Humanity Memphis Asked For Feedback. Here’s What They Learned.

Habitat for Humanity Memphis Asked For Feedback. Here’s What They Learned.

When customers at the grocery-store bakery ask Riko Jones for a particular item they don’t see at the counter, like turnovers or coffee cakes, she says she’s proud she can keep baking to try to fulfill their requests. Jones says she’s proud, too, of being able to give her own feedback and make her own…

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Foster Youth Nonprofit Is Built Around Feedback

Foster Youth Nonprofit Is Built Around Feedback

Sonya Trac and her colleagues at Pivotal (formerly Silicon Valley Children’s Fund & TeenForce) were learning a lot from the Listen4Good surveys they were administering to students in their STEM and workforce-training programs. Feedback from participants — all foster youths in Santa Clara County — had been leading to significant modifications to their programs, including in the…

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Habitat for Humanity Memphis Asked For Feedback. Here’s What They Learned.

Habitat for Humanity Memphis Asked For Feedback. Here’s What They Learned.

Foster Youth Nonprofit Is Built Around Feedback

Foster Youth Nonprofit Is Built Around Feedback

Using Community Voice to Shape Policy

In a project called “Your Voice Matters,” conducted from 2021-2022, South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state,…

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Cover: Case Study "Using Community Voice to Shape Policy"

Using Community Voice to Shape Policy

Case Study: South Carolina First Steps & Early Childhood Feedback

Read how South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state, drove impressive family response rates, and engaged and educated state legislators on the impact of supporting early childhood programs and services.

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Case Study: South Carolina First Steps & Early Childhood Feedback

Read More Case Study: South Carolina First Steps & Early Childhood FeedbackContinue

What Is A Feedback Loop? | Listen4Good

What Is A Feedback Loop? | Listen4Good

What Is A Feedback Loop: Creating Feedback From Nonprofit Supporters Although it is common practice for businesses to ask their customers for feedback, nonprofits, government agencies, and foundations historically have not solicited feedback from the people and communities they serve. That is changing. Today, more and more organizations in the social sector understand the importance…

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