How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit

How To Use Client Feedback To Improve Services: A Conversation with a Funder and a Nonprofit

Why do nonprofits and funders decide to participate in Listen4Good? And how does the process of gathering and using actionable client feedback help them to deliver on their missions and advance equity?  In this interview with leaders at two Michigan-based organizations, Listen4Good coach Betina Jean-Louis explores the benefits of the Listen4Good feedback process as a component of…

Listen4Good: What We’re Learning Two Years Into Our New Model

Listen4Good: What We’re Learning Two Years Into Our New Model

This post can also be found at Fund for Shared Insight. — In 2015, the philanthropic collaborative Fund for Shared Insight initiated a range of investments to build the field of feedback in philanthropy and the social sector. Beyond supporting individual organizations, Shared Insight introduced infrastructure and field-level grants to make systematic listening — and…