As the economic impacts of COVID-19 started to become clear, Compass Working Capital, in Massachusetts, was ready to help its clients learn more about such issues as unemployment benefits and the federal government’s relief plans. Staff members at the nonprofit financial-services organization were planning six webinars, excitedly bringing the idea to their client advisory board…
The Children’s Law Center, in Washington D.C., learned a lot from participating in Listen4Good, a survey-based program to gather client feedback. It found out, for example, that parents might feel rushed or overwhelmed during the initial intake interviews. And that simple tweaks, such as sending a follow-up email with a written summary, could make a…
FSL, a nonprofit that runs medical, social, and recreational programs for adults with neurological and physical challenges had collected feedback from many of its clients’ caregivers.
Listen4Good is fiscally sponsored by Tides Center, a 501(c)(3) nonprofit organization.
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