Nonprofit Adapts Feedback Survey Questions for Clients with Varying Abilities
FSL, a nonprofit that runs medical, social, and recreational programs for adults with neurological and physical challenges had collected feedback from many of its clients’ caregivers.
Feedback Sustainability
ORS Impact surveyed nonprofits one year after the end of their participation in Listen4Good to learn if they were still implementing high-quality feedback loops and what that work looked like after they were no longer receiving support through Listen4Good. To gauge the quality of feedback, organizations were asked to what extent they continued using practices associated with the five steps identified by Listen4Good as comprising a high-quality feedback loop: design, collection, analysis, response, reporting back to survey takers.
Interpreting Feedback: Hospital Closes the Loop with Videos in Multiple Languages
Staff at Natividad Foundation knew from the start they might have a rocky road implementing the Listen4Good client survey.
