How To Do Customer Feedback Analysis Any organization that serves other people, regardless of whether it is a nonprofit or for-profit, benefits by collecting customer feedback and analyzing it for information. While nonprofits have traditionally often not analyzed feedback from the people they serve, those that do find a wealth of insights. Clients or the…
What is Listening Bias? Listening bias can also be called selective listening. When someone has listening bias, they hear what they want to hear. It can happen consciously or unconsciously. We all carry biases, which can also be thought of as filters. These filters are created by our value and belief systems, our personal goals,…
Importance of Responding to Client Feedback Listen4Good’s approach, created specifically for the social sector, includes a five-step process to help organizations collect feedback so that they can create meaningful, lasting change with the clients they serve. How to respond to different types of feedback Feedback can come in many forms, but for the sake of simplicity,…
Image credit: Adobe Stock This blog was originally published by Fund for Shared Insight. For nearly a decade, Fund for Shared Insight has worked to advance its mission — helping funders and nonprofits listen and respond to those most impacted by their decisions, so that people and communities are better off in ways they define for…
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