Measuring client satisfaction is an important way for organizations to assess how well they are delivering on their mission. Client feedback surveys are an essential tool to accomplish this assessment. When one implements a feedback loop process, you can go beyond merely gathering some broad sentiment and actually create a process that generates actionable feedback…
What Is A Feedback Loop: Creating Feedback From Nonprofit Supporters Although it is common practice for businesses to ask their customers for feedback, nonprofits, government agencies, and foundations historically have not solicited feedback from the people and communities they serve. That is changing. Today, more and more organizations in the social sector understand the importance…
Measuring with equity means incorporating a range of voices and viewpoints, including those with the least traditional power. In this report, The Bridgespan Group explores the topic of equitable measurement and how it can be used to drive decision-making that includes community voice. Case studies include Compass Working Capital, CAMFED, Noble Schools, and the Boston Public Health Commission.
This post can also be found at Fund for Shared Insight. By Valerie Threlfall — In 2015, the philanthropic collaborative Fund for Shared Insight initiated a range of investments to build the field of feedback in philanthropy and the social sector. Beyond supporting individual organizations, Shared Insight introduced infrastructure and field-level grants to make systematic…
This post can also be found at Fund for Shared Insight. By Valerie Threlfall — When I needed foot surgery last year, I met with multiple orthopedic surgeons. One podiatrist said to me, “I could do your operation. I usually do about two to three a year; my surgery practice is pretty episodic.” Another, the…
By Angela Hall When the pandemic hit, nonprofits across the country developed new approaches to adapt to the changed environment. Volunteers in Medicine (VIM) in Luzerne County, Pennsylvania, was one of those organizations. VIM provides free medical, dental, and behavioral health services to low-income working families, many of whom are Spanish-speaking. In the spring of…
Several direct-service nonprofits in the northeast region of Pennsylvania shared their learnings and experiences of working with Listen4Good’s feedback system through the pandemic. They included Children’s Service Center, Maternal and Family Health Services, Outreach – Center for Community Resources, United Way of Lackawanna and Wayne Counties, Volunteers in Medicine, and Women’s Resource Center. These grantees were supported by the NEPA Funders Collaborative.
By Nate Mandel, Andrew Page In 2020 and 2021, California Shakespeare Theater (Cal Shakes), like most performing arts organizations, faced an unprecedented crisis due to the COVID-19 pandemic. On top of the myriad challenges of the time, the theater was unable to offer any of its usual programming and found itself at risk of losing touch…
This post can also be found at The Center for Effective Philanthropy. By Valerie Threlfall______ In the past few years, there have been a lot of urgent conversations about the need to center work on communities, commit to equity, and rethink how systems like philanthropy and services are carried out. However, in some circles these conversations…
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