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How can I get other staff at my organization on board with feedback?

The first thing to do is to have some empathy for your fellow staff! Staff at your organization may feel wary about feedback for a couple reasons: There is no right or wrong way to build staff buy-in and sometimes it simply takes time, or one full feedback loop to see progress. Below are a…

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How to gather high-quality nonprofit client feedback

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How to Conquer the Fear of Feedback: 3 Strategies for Nonprofits

How to Conquer the Fear of Feedback: 3 Strategies for Nonprofits

By Yvette Williams Organizations new to Listen4Good (L4G) often feel nervous when starting our program, given past unpleasant experiences with giving and receiving feedback. After coaching nearly 60 organizations over the last four years with Listen4Good, I’ve learned strategies to help nonprofits to move past their trepidation, allowing them to use feedback as an opportunity…

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Centering Community Voice: Perspectives from a Nonprofit and a Funder

Centering Community Voice: Perspectives from a Nonprofit and a Funder

Image credits: Trellis for Tomorrow This blog was originally published by Philanthropy Network.  Listen4Good (L4G) recently invited Trellis for Tomorrow and The Nelson Foundation, an L4G participant and funder, respectively, to share their journey engaging in feedback programming and building their own muscles for community listening and engagement.  The following two interviews have been condensed and edited for clarity. Nonprofit Experience:…

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Centering Community Voice in Decision Making

Markita Morris-Lewis, CEO of Compass Working Capital, shares how client feedback is incorporated into their successful strategies and solutions.

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The Bronx Defenders

The Bronx Defenders

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Client Survey Template cover image

Listen4Good Client Survey

We work collaboratively to develop a survey that focuses on client experience—using Listen4Good core questions as a foundation.

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Results4America with Small Magic (formerly Birmingham Talks)

Results4America with Small Magic (formerly Birmingham Talks)

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How to Use Feedback Analysis in Your Nonprofit | Listen4Good

How to Use Feedback Analysis in Your Nonprofit | Listen4Good

How To Do Customer Feedback Analysis Any organization that serves other people, regardless of whether it is a nonprofit or for-profit, benefits by collecting customer feedback and analyzing it for information. While nonprofits have traditionally often not analyzed feedback from the people they serve, those that do find a wealth of insights. Clients or the…

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Listening Bias | Listen4Good

Listening Bias | Listen4Good

What is Listening Bias? Listening bias can also be called selective listening. When someone has listening bias, they hear what they want to hear. It can happen consciously or unconsciously.  We all carry biases, which can also be thought of as filters. These filters are created by our value and belief systems, our personal goals,…

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How To Respond to Client Feedback | Listen4Good

How To Respond to Client Feedback | Listen4Good

Importance of Responding to Client Feedback Listen4Good’s approach, created specifically for the social sector, includes a five-step process to help organizations collect feedback so that they can create meaningful, lasting change with the clients they serve.  How to respond to different types of feedback Feedback can come in many forms, but for the sake of simplicity,…

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Small Magic (formerly Birmingham Talks)

Small Magic (formerly Birmingham Talks)

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