When customers at the grocery-store bakery ask Riko Jones for a particular item they don’t see at the counter, like turnovers or coffee cakes, she says she’s proud she can keep baking to try to fulfill their requests. Jones says she’s proud, too, of being able to give her own feedback and make her own…
It was like Super Tuesday in August at New Hope Housing in Texas. At each of the nonprofit’s eight properties, residents cast ballots into glitter-decorated boxes, electing representatives to the Resident Feedback Collaborative (RFC), a new advisory group launched to increase, enhance, and formalize opportunities for New Hope to hear from the people it serves….
Here’s Dominick Dudley’s blunt way to explain why young people like him working outdoor jobs through a California youth employment program need to have good relationships with their supervisors: “I’m not walking down into that creek when it’s pouring rain if I don’t like you.” Through Listen4Good surveys, Conservation Corps North Bay heard from Dominick and his…
You’d have to forgive Janae and Axel, students at DREAM Charter School, in New York City, for being tired of surveys, focus groups, and, well, “just all the questions,” as Janae puts it. Ethan Greenberg does. As the data and evaluation analyst at DREAM, it’s Ethan’s full-time job to collect as many data points as…
Sonya Trac and her colleagues at Pivotal (formerly Silicon Valley Children’s Fund & TeenForce) were learning a lot from the Listen4Good surveys they were administering to students in their STEM and workforce-training programs. Feedback from participants — all foster youths in Santa Clara County — had been leading to significant modifications to their programs, including in the…
Tahirih Justice Center, a national nonprofit serving immigrant survivors fleeing gender-based violence, is launching a crisis hotline that will be staffed with live operators at all times. The commitment to a 24-hour service came at the urging of one of Tahirih’s governing board members, Aicha Abdoulaye. At a recent meeting of the board, Abdoulaye, a…
In a project called “Your Voice Matters,” conducted from 2021-2022, South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state,…
Read how South Carolina First Steps worked with Listen4Good (L4G) to solicit and act upon authentic feedback from its early childhood stakeholders throughout the state. Using the data collected through its work with L4G, First Steps successfully built a centralized feedback system with providers across the state, drove impressive family response rates, and engaged and educated state legislators on the impact of supporting early childhood programs and services.
Measuring client satisfaction is an important way for organizations to assess how well they are delivering on their mission. Client feedback surveys are an essential tool to accomplish this assessment. When one implements a feedback loop process, you can go beyond merely gathering some broad sentiment and actually create a process that generates actionable feedback…
What Is A Feedback Loop: Creating Feedback From Nonprofit Supporters Although it is common practice for businesses to ask their customers for feedback, nonprofits, government agencies, and foundations historically have not solicited feedback from the people and communities they serve. That is changing. Today, more and more organizations in the social sector understand the importance…
Measuring with equity means incorporating a range of voices and viewpoints, including those with the least traditional power. In this report, The Bridgespan Group explores the topic of equitable measurement and how it can be used to drive decision-making that includes community voice. Case studies include Compass Working Capital, CAMFED, Noble Schools, and the Boston Public Health Commission.
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