Feedback and Equity: Connecting the Dots
ORS Impact engaged in an open-ended inquiry to clarify the conceptual connection between feedback and equity, aiming to identify examples and patterns of feedback practices to help guide nonprofits and funders in what to look for, what to focus on, and how to create practices that support equity work. ORS interviewed multiple staff members at six nonprofits that participated in Listen4Good, exploring the extent to which feedback contributes to their understanding of the inequities their clients face and how they leverage feedback and listening practices to give clients more control over resources and decisions.
Pace Center for Girls Listens to Participants on Issues Big and Small
Pace Center for Girls, an academic and social services organization in Florida, has a big mission: change the trajectory of the lives of tens of thousands of girls involved with the justice system. But that doesn’t mean it doesn’t recognize the importance of small issues. Like lunch. In a Listen4Good survey of Pace participants, girls…
Busy Moms and Nurses Stuck in Bad Weather Get an Alternative
Inclement weather in the mountains of North Carolina would sometimes keep Kathryn Ross, a nurse working with Nurse-Family Partnership (NFP), a nonprofit that supports first-time mothers, from visiting with her clients. Not anymore. Now, through NFP’s new teleheath program, Kathryn can always connect with clients over the phone. “We are like lifeguards and telehealth is…
Job-Training Group Learns That Bad Grades Can Lead to Good Results
Tess Reynolds, CEO of New Door Ventures, says that while her aim is for young people in the nonprofit’s employment and education programs to succeed, she no longer stresses over bad grades. Bad grades, that is, that students might give New Door. “Now we see criticism or negative feedback —bad grades —- from the youth,…
Financial-Services Nonprofit Gets Client Feedback That is Right on the Money
As the economic impacts of COVID-19 started to become clear, Compass Working Capital, in Massachusetts, was ready to help its clients learn more about such issues as unemployment benefits and the federal government’s relief plans. Staff members at the nonprofit financial-services organization were planning six webinars, excitedly bringing the idea to their client advisory board…
