Resources
Take a Deeper Dive Into Our Work
Here you’ll find free resources and expert insights to help you build your listening and feedback practice.
Our Resource Library
Client Engagement Pyramid
Listen4Good Client Survey
Listen4Good Best Practices Guide
The Challenge and Opportunity for Funder and Nonprofit Listening Right Now
Originally shared by the Center for High Impact Philanthropy – University of Pennsylvania High-impact philanthropy requires more than good intentions….
What are best practices and principles around client engagement?
L4G’s pyramid of client engagement strategies outlines ways in which clients can contribute to, advise on, and effect change within…
How can I involve clients in analyzing survey results?
Focus groups can be a useful tool to probe deeper on patterns in your survey. A crucial part of developing…
When and how should I share results with program staff?
It’s a good idea to share survey results with program staff before closing the loop with clients. Staff may well…
What are best practices for surveying via paper?
Paper surveys are easily accessible across a range of populations, generally inexpensive to produce, and avoid challenges of digital access…
What are best practices for surveying via email?
We recommend only using email surveys if email is already a primary way that you communicate with your clients. You…
