Listen4Good supports organizations to use the The Net Promoter Score℠ (NPS®) framework, along with other experience questions, over time in order to track client sentiments, provide point-in time snapshots of how clients perceive their overall experience with an organization, and illustrate how organizations compare to peers. This case study details how two L4G participants—Pace Center…
This case study explores how two legal aid organizations, Open Door Legal (ODL) and Community Legal Services (CLS), partnered with Listen4Good (L4G) to enhance their impact measurement, client satisfaction, and fundraising efforts. Both organizations serve low-income individuals in need of legal services and face unique challenges in measuring the effectiveness of their work with clients….
Image credits: Trellis for Tomorrow This blog was originally published by Philanthropy Network. Listen4Good (L4G) recently invited Trellis for Tomorrow and The Nelson Foundation, an L4G participant and funder, respectively, to share their journey engaging in feedback programming and building their own muscles for community listening and engagement. The following two interviews have been condensed and edited for clarity. Nonprofit Experience:…
How To Do Customer Feedback Analysis Any organization that serves other people, regardless of whether it is a nonprofit or for-profit, benefits by collecting customer feedback and analyzing it for information. While nonprofits have traditionally often not analyzed feedback from the people they serve, those that do find a wealth of insights. Clients or the…
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